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Managed IT Service
Managed IT services are a way to keep your IT infrastructure and applications stable, cost-effective, and relevant to the evolving business needs. An IT company of 5 years, Softxai is a reliable provider of remote monitoring, management and evolution services for on-premises and cloud infrastructures and help desk services.
IT Infrastructure Components & Our Managed IT Services Tackle
Softxai can handle all daily monitoring and management and/or long-term optimization and evolution of your IT infrastructure components. We take care of the entire IT infrastructure as a whole or any of its specific parts.
Why Choose softxai
- 13 years of experience in ITSM.
- ITIL personnel holding ITSM-related certificates.
- More than 8 years in applying DevOps practices.
- More than 700 IT specialists including Microsoft Certified Professionals, AWS Certified Solutions Architects, AWS Certified SysOps Administrators, AWS Technical Professionals, Red Hat Certified System Administrators.
- 76% of our revenue comes from 1+year-long engagements.
- Mature quality management system confirmed by the ISO 9001 certification that proves our ability to implement projects fully meeting customers’ quality, time, and budget expectations.
- Assured safety of customers’ data we access during the cooperation proved by ISO 27001 certificate.
Components of Our Managed IT Services
IT infrastructure consulting
Predictability, version control, and faster rollbacks are some of the perks of immutability. Also Isolation of applications prevents you from spending precious time fixing broken servers than replacing them.
IT infrastructure monitoring
Docker consumes less hardware resources than virtual machines because of the absence of hypervisor. It is easier and faster to spun Docker images and run multiple containers on the same host.
IT infrastructure administration
Docker leans on the principle of absent infrastructure dependencies. The layered container works across various operating systems, QA servers, and production data centers with one-time configuration.
IT help desk
Docker inherits default Linux containers features such as namespaces, cgroups, and restricted Linux kernel capabilities. Docker host can also be hardened through GRSEC, PAX, and SELinux module.
IT infrastructure design
Managing both UNIX and Windows services (Web services, mail services, etc.), creating custom server templates, as well as providing technical support for back-ups, reports, alerts, data storage management.
Development infrastructures
Managing both UNIX and Windows services (Web services, mail services, etc.), creating custom server templates, as well as providing technical support for back-ups, reports, alerts, data storage management.
Applications and app infrastructures
Managing both UNIX and Windows services (Web services, mail services, etc.), creating custom server templates, as well as providing technical support for back-ups, reports, alerts, data storage management.
Cloud migration
Managing both UNIX and Windows services (Web services, mail services, etc.), creating custom server templates, as well as providing technical support for back-ups, reports, alerts, data storage management.
Cloud usage optimization
Managing both UNIX and Windows services (Web services, mail services, etc.), creating custom server templates, as well as providing technical support for back-ups, reports, alerts, data storage management.
Cybersecurity
Managing both UNIX and Windows services (Web services, mail services, etc.), creating custom server templates, as well as providing technical support for back-ups, reports, alerts, data storage management.
Network Operations Center (NOC)
Managing both UNIX and Windows services (Web services, mail services, etc.), creating custom server templates, as well as providing technical support for back-ups, reports, alerts, data storage management.
Our Approach to Managed IT Delivery
Tailored customer communication
- Analyzing information needs of each stakeholder.
- Discussing how best to communicate information (communication means, level of detail, frequency of updates, timing, etc.) to each stakeholder.
- Regularly sharing relevant project status information.
KPI-based cooperation
- We define tailored sets of business and IT goals to track the quality of the services we deliver.
Consistent and comprehensive reporting
We ensure service transparency by submitting regular reports on:
- Achievement of team productivity and service quality KPIs.
- Use of resources (actual versus planned).
- Actual project problems or potential risks.
- Revised risk management strategy, acceptability of the risks.
Quarterly improvements in service delivery
- Regular roadmap revision (stated business needs vs. current business needs; value we bring vs. the highest possible value).
- Proactivity in terms of adding improvements or competitive advantages to the service.
Comprehensive knowledge transfer
- Detailed process descriptions and policies regulating IT service provisioning.
- Knowledge transfer to your in-house architects, developers, testers, DevOps engineers, IT support specialists, DBAs, and security administrators.
Flexibility in cooperation models
- Complete managed IT services: taking the whole responsibility for your IT infrastructure component(s). We can also manage other IT services vendors of yours.
- Co-managed cooperation model: cooperating with your internal IT infrastructure department or other IT services vendors.